Love the creative and "informative video" link for cookies- I would suggest adding an additional link that would provide more basic information about electronic cookies for the many people who may not understand what they do and how they are used
There should be another category that is “other”- None of the listed categories applied to me and I kind of felt left out and didn’t know what to do since there wasn’t an option I could select that applied to me
I Love the Community & Reps stuff and that it links to other relevant pages and social media sites! I’m trying to think of other types of information that could be valuable there (maybe weather, emergency alerts, traffic info?) maybe a fun fact as well but I think you should poll or ask around to see what other people think could be good information to have in this section. I would try to put a little more info under ...more »
I think that “Edit Profile” should be a Task for beginning users so that one of the first things the user does is complete their profile- I was immediately drawn to the Tasks panel first and worked on that before going anywhere else so I think that completing your profile should be one of the user’s first tasks- maybe a message is also sent after a user completes it congratulating them on completing their profile and ...more »
Notifications will obviously be a core part of the "my" experience. When a user clicks on a screen that has no new notifications (which will be true for most users the first time), that's a great opportunity to educate them about what notifications are, how they'll work, and whether/how the user can control subscriptions (topic, email/sms/none, etc.).
The error message language when someone enters in an incorrect email address during registration is a little confusing- I might suggest adding something such as "we did not recognize this email address as the one you used to sign up for MyGov, please try using a different email address"
The language under Your Account would be confusing to a layman- How are they supposed to protect their information on the MyGov system? ( I would include language like not sharing log-in information, etc. to make it clear about the things the user should be doing to keep their account safe)
MyGov Platform/APP Connect and Educate. Create a MyGov platform to house everything that makes up the government. This would allow legal residents and citizens of the US to log on to access its contents. People should be able to sign petitions and voice their opinions on current issues and matters that concern them. It will require the use of SS # and pin for legitimate verification; this will also help to ensure that ...more »
How about a website that would aggregate all government receipts and payments associated with my social security number. Receipts would be items such as income taxes and FICA I paid into the "system" and would appear as positive numbers. Payments would include any benefits I received and would appear as negative numbers. Benefits would include social security payments, disability payments, food stamps, housing and ...more »
Applying for financial aide is confusing. So we should allow certain aspects to be done by a professional FOR someone with their permission but without their password. OAuth allows for authentication without giving up passwords to third parties.
Signup is a breeze (so far) but some little touches like validating e-mail address and checking password against confirmation password in realtime would be great initial signals to the user that this is a thoughtfully-constructed experience (as well as increasing the success of onboarding).
Government websites should contain less no. of pages and must be user friendly.
All important links must be highlighted with different graphical images or characters so that it can be easily identified and even a less educated people can also use it and don't have to suffer and waste their time.
For security reason it must ask for captcha image during every submission process.