Federal Student Aid and the IRS formed a great partnership that has made it a lot easier to complete the FAFSA. The IRS Data Retrieval tool allows users (who are eligible) to automatically pull their tax info into their FAFSA. This has been a great improvement, however, more can be done. Why should users have to provide this information twice? If people are already sending their income info to the IRS, why can't they... more »
When I move I have to update my address in all my accounts online. This is time consuming and I don't always remember to update all of my accounts. It would be great if the Post Office (or some other org) would be the master directory for my address. Sites could be granted access to my address and automatically have my updated address when it is changed at the USPTO's site.
Too often, I encounter .gov web pages that have woefully outdated "Last Updated" dates. Just one small example is http://www.fws.gov/info/pocketguide/fieldlocations.html, which hasn't been updated since 2010. How can you trust that the information provided is accurate if it's clear that no one has audited it recently?
Just as we have Data.gov to provide a single point of discovery for all government data, we should have an "Alerts.gov" that catalogs all the thousands of alerting and subscription services provided by the government. Today, it is simply too hard to troll through all the government web sites to discover what might be available. Ideally, Alerts.gov would also allow a user to have a single shared interface for viewing... more »
Considering the number of Government services provided, you'll want to start small and prioritize the most requested services to integrate into a MyGov. Initially, being able to get people to the services they need (even if you haven't integrated technologically) would be extremely helpful. Some services that you could initially add, or integrate, would be: * Postal Service change of address (saw this in another idea...great... more »
The "MyGov" idea is not completely new, so let's not reinvent the good parts if they already exist. That means looking at the existing, similar platforms (in govt. and elsewhere) to see what aspects are working and what is lacking. For example: There is a platform called "USAjobs.gov" that is operated by the U.S. Office of Personnel Management (OPM) that provides a personalized email-alerts to individuals who want receive... more »
SIR WE R LUCKY IN NATURE SUPPORT
BUT FOR ONE INDIA AND SAY NO DRAUGHT BY JOINTING ALL OUR RIVERS FROM TOP TO BOTOM
THIS SHOULD BE ON PRIORITY WAY
How about a website that would aggregate all government receipts and payments associated with my social security number. Receipts would be items such as income taxes and FICA I paid into the "system" and would appear as positive numbers. Payments would include any benefits I received and would appear as negative numbers. Benefits would include social security payments, disability payments, food stamps, housing and... more »
Applying for financial aide is confusing. So we should allow certain aspects to be done by a professional FOR someone with their permission but without their password. OAuth allows for authentication without giving up passwords to third parties.
Signup is a breeze (so far) but some little touches like validating e-mail address and checking password against confirmation password in realtime would be great initial signals to the user that this is a thoughtfully-constructed experience (as well as increasing the success of onboarding).
Government websites should contain less no. of pages and must be user friendly.
All important links must be highlighted with different graphical images or characters so that it can be easily identified and even a less educated people can also use it and don't have to suffer and waste their time.
For security reason it must ask for captcha image during every submission process.
Notifications will obviously be a core part of the "my" experience. When a user clicks on a screen that has no new notifications (which will be true for most users the first time), that's a great opportunity to educate them about what notifications are, how they'll work, and whether/how the user can control subscriptions (topic, email/sms/none, etc.).
The error message language when someone enters in an incorrect email address during registration is a little confusing- I might suggest adding something such as "we did not recognize this email address as the one you used to sign up for MyGov, please try using a different email address"
The language under Your Account would be confusing to a layman- How are they supposed to protect their information on the MyGov system? ( I would include language like not sharing log-in information, etc. to make it clear about the things the user should be doing to keep their account safe)
MyGov Platform/APP Connect and Educate. Create a MyGov platform to house everything that makes up the government. This would allow legal residents and citizens of the US to log on to access its contents. People should be able to sign petitions and voice their opinions on current issues and matters that concern them. It will require the use of SS # and pin for legitimate verification; this will also help to ensure that... more »